Ordering Sex Toys FAQ's

Welcome! We know you may have some questions when ordering adult toys online. We have listed many frequently asked questions from our customers. We are also available via email, phone and chat. Please find all of our contact information here.

Few quick points:

  • Over 1,000,000 shoppers have trusted us
  • For 20+ years we have been shipping fast & discreetly
  • Peace-of-mind 1 year guarantee on all products
  • USA company based in New Hampshire
  • We love taking care of our customers!

Company Information

Great question! We have been trusted by over 1,000,000 shoppers. For over 20 years we have been shipping orders fast and discreetly to our customers. For your peace-of-mind, we offer a 1 year guarantee on all of our products. Our company is located in southern New Hampshire. All orders are shipped by us. Meaning, we will not share your order information with any other fulfillment centers.

Your card will be billed as Atlantic Innovations.

We accept Master Card, Visa, American Express, Discover, Pay Pal, Amazon Pay, Cash App Pay, Afterpay and Klarna.

Please see our contact us page. You will find our phone number, email and office hours.


Yes, very discreet. All orders are shipped in plain packages. There is no indication on the outside of package to what is inside. We keep all our customer records confidential. We never sell our customer list.

We ship our online orders via FedEx or the US Postal Service.  2nd Day and Overnight orders will be shipped via FedEx.  If you have a special request, please call or email us

Your order will be shipped in a nondescript package.

The return address on every box is “Atlantic Innovations,” which guarantees total discretion. Your order will be delivered in a nondescript package that doesn't reveal anything. We won't send you any embarrassing catalogs, either.

Typical delivery is a fast 3-5 days. We do offer Overnight and 2-Day Delivery Shipping options for customers who need their order ASAP. Our team works hard to get your order shipped as fast as possible. Most orders ship the same day you place your order.

Yes! Just order $59+ and your order will ship free. This is for US orders only.

Free shipping is offered for orders $59+. You will see all shipping options and cost at checkout.

We ship to the USA, including post office boxes and Military APO/AEs. Items will be delivered via USPS or FedEx, depending on the address and shipping options. Next Day and Second Day delivery are only available for orders within the USA.

TooTimid ships to Canada, as well. Orders typically take 1-2 weeks. You can view the shipping rates during checkout. Canadian customers are responsible for any additional customs charges or shipping fees that may be due upon arrival.


If you receive a defective item, you will NOT need to send it back to us.  Within 30 days, contact our customer service department via email or phone.  Let us know what the issue is and we will happily send you a replacement free of charge.  Yes, it really will be that easy.  

If the product is defective and breaks, we will be happy to replace it for you, for up to 1 year after the original purchase date. A flat shipping fee of $6.95 will apply to replacements over 30 days old, and to any exchanges. Shipping fees will vary for international customers, or for those looking for expedited delivery options.

We will guarantee the item against defects for 1 year after the original purchase date. Our guarantee does not provide protection for items that have not been properly maintained. If we do not have the same item in-stock, we reserve the right to ship you a similar item of the same value. Return requests are approved or rejected at the discretion of Tootimid.com.  

If you receive your order and are simply not satisfied with the product, you may contact us within 30 days to exchange it for another item. Since all returns are disposed of, we are not able to issue any refunds.

Online Sex Toy Order Questions

We know that buying an adult toy is a personal endeavor that requires research and thought. We've put together a helpful guide to sex toys to help you figure out what you'd like to try.

This is a great question. Finding the right toy can be hard. Starting by shopping our best sellers makes is a lot easier finding the best product for you. Check out these collections:

Our selection is wide and varied to please a range of women, men, and couples. We offer traditional dildos, vibrators, clitoral stimulators, masturbatory toys for men, accessories, lube, and much more.

Of course! Call or email us about any product questions or concerns.

In the USA, call us at (888) 660-8970. International customers can reach us at (603) 384-3600. You can also send us an email at helpdesk@tootimid.com.

For advice about sex and intimacy, as well as sex education, you can browse through thousands of informative articles, view our sex-ed resources, or join a discussion on our message board.

Frequently Asked Questions (FAQs)

Our Expert's Answers About Clit Vibrators

Q: What clitoris toy should I try if I’m a beginner?
A: If you’re just beginning and you’re looking for your first ever clit stimulator, it’s best to start with something small such as a bullet vibrator or a finger vibrator. We know as a beginner you may be overwhelmed, so investing in something small will properly ease you into sex toy play and help you understand what feels good for you.

Q: Are there different types of clit toys?
A: Yes, there is actually quite a diverse variety of toys that have been created specifically for clitoral stimulation. Each clit is unique and different sensations will feel good for different people. So, it’s fun to experiment and find what type of clit stimulation feels best for you. Just to list a few toys that focus on clit stimulation, we’ve got: bullet vibrators, wand vibrators, finger vibrators, clit sucking toys and rabbit vibrators.

Q: How do I clean my clit vibrator?
A: Our complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water.

Q: What type of lube should I use?
A: Here at TooTimid we always recommended using lubricant during any sexual act. Water based lube is the most popular and would work well with most sex toys. However, if you’re looking to explore with anal play, silicone lubricant is the best option.

Our Expert's Answers About Bondage

Q: What types of bondage products are there?
A: All of our BDSM gear has been handled, quality-tested, and approved for sale by our experts. We have Restraints and Cuffs, Blindfolds, Whips and Paddles, Ball Gags, Spreader Bars, Nipple Clamps, Sex Swings, and even more!

Q: What does BDSM stand for?
A: BDSM stands for Bondage, Discipline, Sadism, and Masochism. BDSM encompasses a variety of practices including power exchange, role playing, bondage, and Dominant/submissive play. You may choose to include just one element of BDSM into your play or combine multiple dynamics such as engaging in both bondage and discipline at the same time. Learn more about different BDSM terms here: All About Bondage (BDSM).

Q: What should I use if I want to try bondage for the first time?
A: There are plenty of beginner-friendly bondage products that you can use to explore bondage play with your partner. We've put together a collection of the best Beginner Bondage Toys for light bondage and sensory deprivation play. Many of these bondage accessories are made from soft, plushy materials and have adjustable Velcro closures so you can experiment with bondage in a safe and comfortable way.

Q: Why is bondage fun and what if I don't want to hurt my partner?
A: Bondage doesn't have to be painful, and in fact can be a very pleasurable addition to your sex life. If your partner is open to it, using different types of bondage sex toys and restraints can provide the opportunity to create a deeper connection between you and intensify your sensations to ultimately increase pleasure for both partners. Read our best expert tips for incorporating bondage and BDSM play into your relationship here: Sex Expert's Guide To Pleasurable and Playful Restraint.

Q: What is impact play and what are the best BDSM sex toys for this? A: Impact play is when one partner (the bottom or submissive) is struck by another (the top or Dominant partner) for the sexual gratification of either one or both partners. 
Typical types of impact play include: 

  • Rough Body Play (punching, open-hand slapping, etc.)
  • Spanking (using your hand or something wide like a paddle for a "thud" sensation) 
  • Caning (using something narrow like a cane or riding crop for a "stinging" sensation) 
  • Flogging (using a whip with many falls, such as a cat-o-nine, galley-whip, or flogger
  • Single Tail (using a whip with a single tail, such as a snake whip or bull whip)
Q: How do I ask my partner to try bondage play?
A: Communication and consent are essential to incorporating any type of BDSM play into your sexual routine. If you are interested in exploring bondage with your partner, read our best tips for How to Introduce Bondage Without Overwhelming Your Partner. There are many ways to ease your way into BDSM scenarios to find practices that you are both comfortable with and can enjoy together.

Q: What are the top expert tips I should know for BDSM and kinky sex?
A: Safe, Sane, and Consensual (SSC) is a popular mantra across the BDSM community and vital to enjoying any kinky practices you engage in. There are variations on the SSC guidelines for different areas of kink, but in general, any potential new sexual situations you discuss with your partner should meet these criteria: 

Safe means that the risks are known and minimized, and that those new to BDSM are informed enough to reasonably recognize risk. 

Sane means that all parties involved are of sound, sober mind and able to give informed consent. Both partners must be able to maintain self-control and not betray their partner's trust. 

Consensual means all individuals have given informed, uncoerced, enthusiastic, and revocable permission for something to happen. Revocable means that consent can be withdrawn at any time during the activity, by either party. 

It is important to realize that it is not solely the responsibility of the "bottom" or the "top" to give consent and establish limits. Communicating before, during, and after the activity is essential to ensure safety and security for both partners, and agreeing on a safe word or a code such as Red/Yellow/Green can help you adjust the scenario as needed and relieve some of the pressure or concerns you may feel.

Read more about exploring BDSM and bondage sex here: Bondage Guides and Articles.

Our Expert's Answers About Male Masturbation Toys

Q: What is a masturbation sleeve?
A: These toys have all been created specifically for anyone with a penis. Masturbators usually are made of a soft material that you can insert your penis into. Typically they emulate the feeling of oral sex, anal penetration or vaginal penetration.

Q: Are there different types of male masturbation toys?
A: Yes, there are a few different types of masturbators for you to choose from! First we have the realistic vagina sex toys. These look and feel life-like so you can indulge in your sexual fantasies whenever you desire. If you’re looking for something that fits snug around your penis, our jelly masturbators are a great option! And last but not least, we sell vibrating masturbators that allow you to turn your device on once you’ve inserted yourself into it. These masturbators are really going to take you over the edge!

Q: Can I use this with my partner?
A: Absolutely! You can put on a tantalizing show for your partner; make them sit and watch while you pleasure yourself - they’ll be begging to join in! Or you can surprise your lover with the new toy and enjoy it together. Let them use it on you, telling them step-by-step what to do next and you’ll both enjoy the sexy experience. Our experts put together an article called How to Use a Stroker on Your Partner for Sexy Foreplay, so give that a read if you're still interested in how you can use this with a partner!

Q: How do I clean my masturbator?
A: Your complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your toy! You'll need to make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water. Make sure to read the instructions that come with your toy, as your toy may have specific cleaning directions. 

FAQ: Our Expert's Answers About Clit Sucking Vibrators

Q: What is a clit sucker?
A: Clit suckers are designed with a small suction cup that creates suction specifically around the clitoris by removing air. Each toy has different vibrations and pulsations you can experiment with! 

Q: Why should I try a clit licker / sucking toy?
A: We know how important clit stimulation is, and we also know that each clitoris is different and different sensations will feel pleasurable for different people.

Sometimes a traditional clit vibrator can provide stimulation that is just too much for some people. This is because toys like bullet sex toys were created to stimulate the tip of the clitoris, which is the most sensitive part. Whereas the clit sucker more envelops the clit rather than providing direct stimulation. So, if you’ve found that putting a vibrator on your clit provides too much stimulation - a suction vibrator is a great option to experiment with!

Q: How do I clean my new toy?
A: Our complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water.

FAQ: Our Expert's Answers About Strap On Dildos

Q. What is a strap on?

A. Typically what makes a toy fall under the “strap on” category, are two things: a dildo and a harness. Usually the dildo is realistic with veins and a bulbous tip.

Q. Are there different types of strap on sex toys?

A. Our strap on dildos come in a variety of shapes, sizes, lengths, girths and materials! But not only that, there are also different types of strap ons. For example, hollow strap ons are a great option for couples who are dealing with erectile dysfunction, decreased libido, or other types of sexual dysfunction. If you suffer from ED and have issues maintaining an erection, you are not alone! This is a very normal challenge and using a strap on can allow you to pleasure your partner still.

We also sell big strap on dildos for couples looking to experiment with larger sized toys. And, if you’re not interested in wearing a harness…no problem! Our strapless strap ons allow you to have more skin to skin contact with your lover.

FAQ: Our Expert's Answers About BDSM Restraints & Cuffs

Q. Are there different types of restraints?

A. When you think of restraining someone you probably think of handcuffs or bondage rope, but there are many more options you can choose from. Bondage bars, erotic sling restraints, spreader bars, thigh cuffs, over the door restraints, collar restraints and more - we've got it all. You can learn more about the different types of restraints you can experiment with by reading our blog, 5 Common Types of Restraints for Bondage Play

Q. If I'm a bondage beginner, where do I start?

A. If this is one of your first times experimenting with bondage, take things slow and try out toys that interest you. You could try a set of handcuffs, a blindfold, a feather tickler or anything else we have put together in our Beginner Bondage Toys collection. Once you've purchased your supplies, take things slow as you ease into the BDSM world. Make sure you and your partner are both comfortable the entire experience. A great way of doing this is by having a safe word that either of you can say if things start getting out of hand or a little uncomfortable. 

Q. I’ve already experimented with restraints, what else can I try?

A. For those of you who have been enjoying and experimenting with BDSM play for a while now, you might be here because you are looking to try something new and test new limits within your bondage experience. The great thing about bondage is that there is always room for growth and to try new things, there are always new exciting toys to try out at each level you get to. So, if you've already experimented with blind folds, ticklers and handcuffs then it may be time to move on to something like ball gags, spreader bars or nipple clamps!