FAQ
Shopping at TooTimid
Q: What kind of toy should I buy?
A: We know that buying an adult toy is a personal endeavor that requires research and thought. We've put together a helpful guide to sex toys to help you figure out what you'd like to try.
Q: What items do you have?
A: Our selection is wide and varied to please a range of women, men, and couples. We offer traditional dildos, vibrators, clitoral stimulators, masturbatory toys for men, accessories, lube, and much more.
Q: I need some advice about sex and/or making a purchase. Can you help?
A: Of course! Call or email us about any product questions or concerns. In the USA, call us at (888) 660-8970. International customers can reach us at (603) 384-3600. You can also send us an email at helpdesk@tootimid.com.
For advice about sex and intimacy, as well as sex education, you can browse through thousands of informative articles, view our sex-ed resources, or join a discussion on our message board.
Shipping
Q: What if I don't want anyone to know that I've ordered something from an adult store?
A: No problem! That's why TooTimid is here. We've been guarding our customers' privacy for more than 19 years. Our discreet and private packaging practices and shipping methods ensure that you'll have nothing to hide when the mail arrives.
The return address on every box is “Atlantic Innovations,” which guarantees total discretion. Your order will be delivered in a nondescript package that doesn't reveal anything. We won't send you any embarrassing catalogs, either.
Note: “Atlantic Innovations” will also be the name that appears on your credit or debit card statement.
Q: How fast will my items ship?
A: We offer a variety of shipping options. If you choose standard US shipping, your order will ship in 1 week and will be delivered in approximately 10-12 days. Choose Express shipping to receive your order in 3-5 days. If you want to get your item faster, then go with Second Day shipping or Next Day delivery during the checkout process. Orders made before 4 pm EST are eligible for Next Day shipping.
Q: Where do you ship?
A: We ship to the USA, including post office boxes and Military APO/AEs. Items will be delivered via USPS or FedEx, depending on the address and shipping options. Next Day and Second Day delivery are only available for orders within the USA.
TooTimid ships to Canada, as well. Orders typically take 1-2 weeks. You can view the shipping rates during checkout. Canadian customers are responsible for any additional customs charges or shipping fees that may be due upon arrival.
International customers can shop with us, too. International orders generally take 2-3 weeks to arrive. You can view the shipping rates during checkout. International customers are responsible for any additional customs charges and shipping fees that may be due upon arrival.
Q: How much does shipping cost?
A: If you're in the USA, then you can get free shipping on orders over $59. Otherwise, shipping charges will depend on your address/location and shipping options.
Returns
Q: My item doesn't work. Can I return it?
A: Yes. We have recently updated our return policy to make it easier for you. Customers are no longer required to return defective items to us.
Get in touch with our customer service team via email or phone within 30 days of your purchase. Describe the issue to us and we'll quickly and discreetly send out a replacement at no charge to you.
Customers do, however, have the option of returning eligible items to exchange them for something else. This policy is to ensure and maintain customer satisfaction because we understand that it can take time to select the right product.
Q: Are there any items I can't exchange or return?
A: Books and DVDs are not eligible for exchange, nor are dolls. For health regulations, we can only accept lingerie for an exchange if it is unopened and in its original packaging. You can find out more about our rules for exchanging and returning items on our Returns page.
Q: What's your guarantee?
A: We are pleased to offer a one-year guarantee on all of our items. If you have a defective item within that time frame, we will replace it for you. View our Return Policy for additional details about our guarantee.