Frequently Asked Questions (FAQs)

Shopping at TooTimid

Look below and see if the these common FAQ will answer your question. If you need further assistance, please phone us or email HelpDesk@TooTimid.com.

We're 100% Discreet
-Yes, we take mail/phone orders
-Typical delivery takes 3-7 days with our Standard Delivery service
-2-Day Delivery and Overnight Delivery is available
-We keep all your information private!

Q: Are you discreet?
A: Yes, very discreet. All orders sent in plain brown boxes. No indication on outside of package to what is inside. We keep all our customer records confidential. We never sell our customer list.

Q: How will my order be shipped?
A: We use: UPS for US orders and the US Postal Service for PO Box, APO and international orders.

Q: How long will it take for me to receive my order?
A: This is really up to you. We have many shipping options to fit your needs. We offer Overnight and 2-Day Delivery Shipping options for customers who need their order ASAP. If you select our standard shipping, typical delivery is 4-8 business days after the order is place.

Q: Do you ship to my country?
A: World-wide shipping is available. We can only ship to the address your bank has on file.

Q: Is it safe to submit my credit card information?
A: Yes, our order form is a secure document. The order form and any information included are encrypted for privacy while in transit. See our Security page.

Q: What will it show on my credit card statement?
A: You card will be billed as Atlantic Innovations.

Q: How can I pay for my order?
A: You may pay with your MasterCard, Visa, or American Express Card. You may also pay with a check or money order or pay with Pay Pal. If you elect to pay by check, your order will be shipped as soon as your check has cleared. When you mail your check, simply include a print out of your shopping cart page.

Q: Who should I contact if I have questions about my order?
A: Please send us an email with your question(s) to customer service at HelpDesk@tootimid.com

Q: What kind of toy should I buy?

A: We know that buying an adult toy is a personal endeavor that requires research and thought. We've put together a helpful guide to sex toys to help you figure out what you'd like to try.

Q: What items do you have?

A: Our selection is wide and varied to please a range of women, men, and couples. We offer traditional dildos, vibrators, clitoral stimulators, masturbatory toys for men, accessories, lube, and much more.

Q: I need some advice about sex and/or making a purchase. Can you help?

A: Of course! Call or email us about any product questions or concerns. In the USA, call us at (888) 660-8970. International customers can reach us at (603) 384-3600. You can also send us an email at helpdesk@tootimid.com.

For advice about sex and intimacy, as well as sex education, you can browse through thousands of informative articles, view our sex-ed resources, or join a discussion on our message board.

Discreet Shipping for Online Orders 

Q: What if I don't want anyone to know that I've ordered something from an adult store?

A: No problem! That's why TooTimid is here. We've been guarding our customers' privacy for more than 20 years. Our discreet and private packaging practices and shipping methods ensure that you'll have nothing to hide when the mail arrives.

The return address on every box is “Atlantic Innovations,” which guarantees total discretion. Your order will be delivered in a nondescript package that doesn't reveal anything. We won't send you any embarrassing catalogs, either.

Note: “Atlantic Innovations” will also be the name that appears on your credit or debit card statement.

Q: How fast will my items ship?

A: We offer a variety of shipping options. If you choose standard US shipping, your order will ship in 1 week and will be delivered in approximately 10-12 days. Choose Express shipping to receive your order in 3-5 days. If you want to get your item faster, then go with Second Day shipping or Next Day delivery during the checkout process. Orders made before 4 pm EST are eligible for Next Day shipping.

Q: Where do you ship?

A: We ship to the USA, including post office boxes and Military APO/AEs. Items will be delivered via USPS or FedEx, depending on the address and shipping options. Next Day and Second Day delivery are only available for orders within the USA.

TooTimid ships to Canada, as well. Orders typically take 1-2 weeks. You can view the shipping rates during checkout. Canadian customers are responsible for any additional customs charges or shipping fees that may be due upon arrival.

International customers can shop with us, too. International orders generally take 2-3 weeks to arrive. You can view the shipping rates during checkout. International customers are responsible for any additional customs charges and shipping fees that may be due upon arrival.

Q: How much does shipping cost?

A: If you're in the USA, then you can get free shipping on orders over $59. Otherwise, shipping charges will depend on your address/location and shipping options.

Returns

Q: My item doesn't work. Can I return it?

A: Yes. We have recently updated our return policy to make it easier for you. Customers are no longer required to return defective items to us.

Get in touch with our customer service team via email or phone within 30 days of your purchase. Describe the issue to us and we'll quickly and discreetly send out a replacement at no charge to you.

Customers do, however, have the option of returning eligible items to exchange them for something else. This policy is to ensure and maintain customer satisfaction because we understand that it can take time to select the right product.

Q: Are there any items I can't exchange or return?

A: Books are not eligible for exchange, nor are dolls. For health regulations, we can only accept lingerie for an exchange if it is unopened and in its original packaging. You can find out more about our rules for exchanging and returning items on our Returns page.

Q: What's your guarantee?

A: We are pleased to offer a one-year guarantee on all of our items. If you have a defective item within that time frame, we will replace it for you. View our Return Policy for additional details about our guarantee.


Our Expert's Answers About Clit Vibrators

Q: What should I try if I’m a beginner?
A: If you’re just beginning and you’re looking for your first ever clit stimulator, it’s best to start with something small such as a bullet vibrator or a finger vibrator. We know as a beginner you may be overwhelmed, so investing in something small will properly ease you into sex toy play and help you understand what feels good for you.

Q: Are there different types of clit toys?
A: Yes, there is actually quite a diverse variety of toys that have been created specifically for clitoral stimulation. Each clit is unique and different sensations will feel good for different people. So, it’s fun to experiment and find what type of clit stimulation feels best for you. Just to list a few toys that focus on clit stimulation, we’ve got: bullet vibrators, wand vibrators, finger vibrators, clit sucking toys and rabbit vibrators.

Q: How do I clean my clit vibrator?
A: Our complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water.

Q: What type of lube should I use?
A: Here at TooTimid we always recommended using lubricant during any sexual act. Water based lube is the most popular and would work well with most sex toys. However, if you’re looking to explore with anal play, silicone lubricant is the best option.


Our Expert's Answers About Bondage

Q: What types of bondage products are there?
A: All of our BDSM gear has been handled, quality-tested, and approved for sale by our experts. We have Restraints and Cuffs, Blindfolds, Whips and Paddles, Ball Gags, Spreader Bars, Nipple Clamps, Sex Swings, and even more!

Q: What does BDSM stand for?
A: BDSM stands for Bondage, Discipline, Sadism, and Masochism. BDSM encompasses a variety of practices including power exchange, role playing, bondage, and Dominant/submissive play. You may choose to include just one element of BDSM into your play or combine multiple dynamics such as engaging in both bondage and discipline at the same time. Learn more about different BDSM terms here: All About Bondage (BDSM).

Q: What should I use if I want to try bondage for the first time?
A: There are plenty of beginner-friendly bondage products that you can use to explore bondage play with your partner. We've put together a collection of the best Beginner Bondage Toys for light bondage and sensory deprivation play. Many of these bondage accessories are made from soft, plushy materials and have adjustable Velcro closures so you can experiment with bondage in a safe and comfortable way.

Q: Why is bondage fun and what if I don't want to hurt my partner?
A: Bondage doesn't have to be painful, and in fact can be a very pleasurable addition to your sex life. If your partner is open to it, using different types of bondage sex toys and restraints can provide the opportunity to create a deeper connection between you and intensify your sensations to ultimately increase pleasure for both partners. Read our best expert tips for incorporating bondage and BDSM play into your relationship here: Sex Expert's Guide To Pleasurable and Playful Restraint.

Q: What is impact play and what are the best BDSM sex toys for this? A: Impact play is when one partner (the bottom or submissive) is struck by another (the top or Dominant partner) for the sexual gratification of either one or both partners. 
Typical types of impact play include: 

  • Rough Body Play (punching, open-hand slapping, etc.)
  • Spanking (using your hand or something wide like a paddle for a "thud" sensation) 
  • Caning (using something narrow like a cane or riding crop for a "stinging" sensation) 
  • Flogging (using a whip with many falls, such as a cat-o-nine, galley-whip, or flogger
  • Single Tail (using a whip with a single tail, such as a snake whip or bull whip)
Q: How do I ask my partner to try bondage play?
A: Communication and consent are essential to incorporating any type of BDSM play into your sexual routine. If you are interested in exploring bondage with your partner, read our best tips for How to Introduce Bondage Without Overwhelming Your Partner. There are many ways to ease your way into BDSM scenarios to find practices that you are both comfortable with and can enjoy together.

Q: What are the top expert tips I should know for BDSM and kinky sex?
A: Safe, Sane, and Consensual (SSC) is a popular mantra across the BDSM community and vital to enjoying any kinky practices you engage in. There are variations on the SSC guidelines for different areas of kink, but in general, any potential new sexual situations you discuss with your partner should meet these criteria: 

Safe means that the risks are known and minimized, and that those new to BDSM are informed enough to reasonably recognize risk. 

Sane means that all parties involved are of sound, sober mind and able to give informed consent. Both partners must be able to maintain self-control and not betray their partner's trust. 

Consensual means all individuals have given informed, uncoerced, enthusiastic, and revocable permission for something to happen. Revocable means that consent can be withdrawn at any time during the activity, by either party. 

It is important to realize that it is not solely the responsibility of the "bottom" or the "top" to give consent and establish limits. Communicating before, during, and after the activity is essential to ensure safety and security for both partners, and agreeing on a safe word or a code such as Red/Yellow/Green can help you adjust the scenario as needed and relieve some of the pressure or concerns you may feel.

Read more about exploring BDSM and bondage sex here: Bondage Guides and Articles.

Our Expert's Answers About Male Masturbation Toys

Q: What is a masturbation sleeve?
A: These toys have all been created specifically for anyone with a penis. Masturbators usually are made of a soft material that you can insert your penis into. Typically they emulate the feeling of oral sex, anal penetration or vaginal penetration.

Q: Are there different types of male masturbation toys?
A: Yes, there are a few different types of masturbators for you to choose from! First we have the realistic vagina sex toys. These look and feel life-like so you can indulge in your sexual fantasies whenever you desire. If you’re looking for something that fits snug around your penis, our jelly masturbators are a great option! And last but not least, we sell vibrating masturbators that allow you to turn your device on once you’ve inserted yourself into it. These masturbators are really going to take you over the edge!

Q: Can I use this with my partner?
A: Absolutely! You can put on a tantalizing show for your partner; make them sit and watch while you pleasure yourself - they’ll be begging to join in! Or you can surprise your lover with the new toy and enjoy it together. Let them use it on you, telling them step-by-step what to do next and you’ll both enjoy the sexy experience. Our experts put together an article called How to Use a Stroker on Your Partner for Sexy Foreplay, so give that a read if you're still interested in how you can use this with a partner!

Q: How do I clean my masturbator?
A: Your complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your toy! You'll need to make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water. Make sure to read the instructions that come with your toy, as your toy may have specific cleaning directions. 

FAQ: Our Expert's Answers About Clit Sucking Vibrators

Q: What is a clit sucker?
A: Clit suckers are designed with a small suction cup that creates suction specifically around the clitoris by removing air. Each toy has different vibrations and pulsations you can experiment with! 

Q: Why should I try a clit licker / sucking toy?
A: We know how important clit stimulation is, and we also know that each clitoris is different and different sensations will feel pleasurable for different people.

Sometimes a traditional clit vibrator can provide stimulation that is just too much for some people. This is because toys like bullet sex toys were created to stimulate the tip of the clitoris, which is the most sensitive part. Whereas the clit sucker more envelops the clit rather than providing direct stimulation. So, if you’ve found that putting a vibrator on your clit provides too much stimulation - a suction vibrator is a great option to experiment with!

Q: How do I clean my new toy?
A: Our complete guide, How to Clean Sex Toys, has a video as well as a quick overview on how to clean your vibrator! Something important to remember is if your toy has batteries, you need to remove them before cleaning your toy. Once that’s all set, just make sure to wash areas of the sex toy that are insertable or that make contact with your body with adult toy cleaner and warm water.

FAQ: Our Expert's Answers About Strap On Dildos

Q. What is a strap on?

A. Typically what makes a toy fall under the “strap on” category, are two things: a dildo and a harness. Usually the dildo is realistic with veins and a bulbous tip.

Q. Are there different types of strap on sex toys?

A. Our strap on dildos come in a variety of shapes, sizes, lengths, girths and materials! But not only that, there are also different types of strap ons. For example, hollow strap ons are a great option for couples who are dealing with erectile dysfunction, decreased libido, or other types of sexual dysfunction. If you suffer from ED and have issues maintaining an erection, you are not alone! This is a very normal challenge and using a strap on can allow you to pleasure your partner still.

We also sell big strap on dildos for couples looking to experiment with larger sized toys. And, if you’re not interested in wearing a harness…no problem! Our strapless strap ons allow you to have more skin to skin contact with your lover.

FAQ: Our Expert's Answers About BDSM Restraints & Cuffs

Q. Are there different types of restraints?

A. When you think of restraining someone you probably think of handcuffs or bondage rope, but there are many more options you can choose from. Bondage bars, erotic sling restraints, spreader bars, thigh cuffs, over the door restraints, collar restraints and more - we've got it all. You can learn more about the different types of restraints you can experiment with by reading our blog, 5 Common Types of Restraints for Bondage Play

Q. If I'm a bondage beginner, where do I start?

A. If this is one of your first times experimenting with bondage, take things slow and try out toys that interest you. You could try a set of handcuffs, a blindfold, a feather tickler or anything else we have put together in our Beginner Bondage Toys collection. Once you've purchased your supplies, take things slow as you ease into the BDSM world. Make sure you and your partner are both comfortable the entire experience. A great way of doing this is by having a safe word that either of you can say if things start getting out of hand or a little uncomfortable. 

Q. I’ve already experimented with restraints, what else can I try?

A. For those of you who have been enjoying and experimenting with BDSM play for a while now, you might be here because you are looking to try something new and test new limits within your bondage experience. The great thing about bondage is that there is always room for growth and to try new things, there are always new exciting toys to try out at each level you get to. So, if you've already experimented with blind folds, ticklers and handcuffs then it may be time to move on to something like ball gags, spreader bars or nipple clamps!