For up to one year, if it breaks, we will replace it
If the product is defective and breaks, we will be happy to replace it for you, for up to 1 year after the original purchase date.
If you do not like what you bought, we will let you pick something else out
If you receive your order and are simply not satisfied with the product, you may return it to us within 30 days to exchange it for another item. Since all returns are disposed of, we are not able to issue any refunds to your credit card. Please see details below. You must return the item in its original packaging.
We will guarantee the item against defects for 1 year after the original purchase date. If the item is defective, simply mail the item with its original packaging back to us. Upon our receipt of the merchandise, we will send a replacement to you. Please remember, to issue a replacement item, the defective merchandise must be in its original packaging with your original invoice. We will replace any defective merchandise for up to 1 year after the delivery date. DVD's and books are non-exchangeable, however they have a 30 day guarantee against defects. Dolls also have a 30 day guarantee against defects and are non-exchangeable. Our guarantee does not provide protection for items that have not been properly maintained. If we do not have the same item in-stock, we reserve the right to ship you a similar item of the same value.
Returns for Clothing (Lingerie, Hosiery, etc.)
ITEM/S MAY BE RETURNED WITHIN 15 DAYS OF DELIVERY FOR EXCHANGE. DUE TO HEALTH REGULATIONS WE WILL ONLY ACCEPT RETURNS THAT HAVE NOT BEEN WORN AND ARE IN ORIGINAL UNOPENED PACKAGING WITH TAGS ATTACHED. YOU MAY RETURN THE ITEM/S & SELECT A NEW ITEM/S FOR EXCHANGE. STORE CREDIT/S OR REFUNDS WILL NOT BE ISSUED FOR ANY DIFFERENCES. A $6.95 SHIPPING/PROCESSING CHARGE WILL APPLIED TO ALL EXCHANGES.
PROCESSING FOR RETURNING/EXCHANGING MERCHANDISE:
1. Make sure your return is covered under our guarantee/return policy.
2. Complete the required form. Click here to print the form.
3. Thoroughly wash your item (if it has been opened), dry the item and place it in a CLEAR plastic bag.
4. Put your item back in the original packaging.
5 .Pack your return with the required return form and mail your item with tracking to:
6 Columbia Drive
Amherst, NH 03031
Please allow 2 to 3 weeks processing time
You must follow the above steps when making a return. Returns missing the required form or loose items (out of the box and not in a clear plastic bag) will not be processed and immediately disposed of.
If you have any questions, please contact us for more information.