| |
We know selecting the right product can be difficult. We want you
to have the peace-of-mind that if you don't like the product when
you get it, in a worst case scenario, you may return it to pick
something else out.
For
up to one year, if it breaks, we will replace it
If the product is defective and breaks, we will be happy to replace
it for you, for up to 1 year after the purchase date.
If you do not like what you bought, we will let you pick
something else out
If you receive your order and are simply not satisfied with the
product, you may return it to us within 30 days to receive a store
credit. Since all returns are disposed of, we are not able to issue
any refunds to your credit card. Please see details below. You must
return the item in its original packaging.
Details
We will guarantee the item against defects for 1 year after
the purchase date. If the item is defective, simply mail the item
with its original packaging back to us. Upon our receipt of the
merchandise, we will send a replacement to you. Please remember,
to issue a replacement item, the defective merchandise must be in
its original packaging with your original invoice. We will replace
any defective merchandise for up to 1 year after the delivery date.
Books, DVDs and dolls have a 30 day guarantee against defects. Our
guarantee does not provide protection for items that have not been
properly maintained. If we do not have the same item in-stock, we
reserve the right to ship you a similar item of the same value.
PROCESSING FOR RETURNING/EXCHANGING MERCHANDISE:
1. Make sure your return is covered under our guarantee/return policy.
2. Complete the required form. Click here
to print the form.
3. Thoroughly wash your item (if it has been opened), dry the item
and place it in a CLEAR plastic bag.
4. Put your item back in the original packaging.
5 .Pack your return with the required return form and mail your
item with tracking to:
ATLANTIC INNOVATIONS
RETURNS DEPT
2 Townsend West, Unit 9
Nashua, NH 03063
IMPORTANT
NOTICE:
You must follow the above steps when making a return. Returns missing
the required form or loose items (out of the box and not in a clear
plastic bag) will not be processed and immediately disposed of.
If you have any questions, please contact
us for more information.
|
|
